As the world is moving to Industry 4.0 standards and some countries formalizing these standards, workflow automation is going to play a central role as a driving force for telecom organizations. Workflow Automation reduces the time and costs it takes to activate and provision services, thereby increasing the acquisition of end-users.
Huge traffic and signal compliance create difficulties to collaborate with peer networks, understand their difficulties, and reach out to the right contact network for a possible solution.
SharePoint resolves the problem of seamless collaboration and communication between internal stakeholders – different teams, departments & geographies.
By implementing SharePoint Online telecom organizations can move a lot of their vital collaboration tools to the cloud, enabling peer networks to share problems and concerns, access a single content from a different point, and add value while on the move. With the offline access feature, all data automatically gets synchronized between SharePoint Online and local computers whenever a network connection is available.
SharePoint Online offers a real-time co-authoring feature to enable the stakeholders to collaborate in real-time.
Our proficiency in providing SharePoint solution
Our US telecom client was facing collaboration and communication issues due to an improper and interrupted operation. According to Shivsankar Barik, VP Delivery of Inovar Consulting, the main challenge was that our client’s organization had an issue in collaborating with peers and reaching out to the right SPOCs to find important information.
Our target was to provide them with an automated technical solution to ensure effortless operations and uninterrupted communication. We cut down their time to market and improved their operational efficiency with a 40% improvement in site/signal compliance achieved with the help of big data analytics and helped them migrate from SharePoint on-premise to SharePoint Online. The entire automated environment enriches the visualization and monitoring power in a network. It also provides real-time alerts to avoid any sudden failure.
“What started as workflow automation solution, resulted in huge cost savings optimizing end to end process”- Apratim Ghosh (CEO, Inovar Consulting).
We have come a long way since then having managed their existing SharePoint Sites, built net new sites for different teams. Data security and access control are other vital concerns of our clients. We deploy a hybrid cloud solution applying next-gen technology for controlling access with better data security.
Automated telecom infrastructure with a customer-centered, data-driven culture can drive profit, increase productivity and significantly reduce costs. If you are also looking for an automated technology solution to manage your telecom networking and communication systems feel free to reach out to us.
With every progressive step of technological advancements, the priorities of CIOs are also changing. Process transformation and automation have gained much of leaders’ attention in recent times. Automation, the use of machines to perform work, most commonly refers to using the use of computer technologies to perform the tasks humans would otherwise do as part of their jobs. The use of computer-based process automation is widespread, with organizations deploying a broad range of software automation tools to help them reach the automation goals they set as part of their larger digital transformation objectives.
According to the December 2020 Global Intelligent Automation (intelligence AI) Study from Deloitte, *73% of organizations worldwide use automation technologies. That’s a significant increase from the *58% of organizations using such technologies in 2019. Gartner reported that organizations’ interest in a process of transformation is accelerating, demand for robotic process automation (RPA) software witnessing the growth of **19.5% from 2020.
But, RPA is not the only process automation technology that companies are leveraging to drive goals, efficiency, and digital transformation. The diversified business sector embraces certain other automation options such as business process automation (BPA) and digital process automation (DPA). Each of the three technologies offers benefits, and each has distinctions that separate it from the others.
What is robotic process automation (RPA)?
RPA technology mimics the way humans interact with software via a UI to perform high-volume, repetitive tasks. The technology creates software programs, or bots, that can log in to applications, enter data, calculate, and complete tasks, and copy data between applications or workflows as required. But RPA doesn’t inherently have intelligence or decision-making capabilities. Hence, the work best suited to RPA is rules-based. These are discrete tasks done the same way over and over, with no deviations that require human decision-making. According to Gartner, RPA represents a major portion of the automation market. Experts believe that the primary benefits of RPA are increased efficiency, lower costs, and reduced errors. RPA bots can perform tasks faster and with consistent accuracy and reliability. They can work round-the-clock without taking breaks.
Another reason for RPA’s growing popularity in the enterprise is its relative ease of use. RPA works with an organization’s existing infrastructure and applications. Also, because many vendors offer low-code/no-code RPA platforms that require little to no programming experience, business users can harness RPA, creating their own bots with minimal help from their IT departments. As such, business users are driving much of the RPA adoption.
What is digital process automation (DPA)?
DPA is a software technology used to automate a process and optimize the workflow within an automated process. A big focus of DPA is to improve employee and customer experiences by taking friction out of the workflow. The software is used to create efficiencies and enhance UX experience in various areas of the enterprise, from IT service requests to onboarding new employees and client intake.
Organizations use DPA to automate a process from its beginning to its end. Typically, DPA is used for the longer and more complex processes than the tasks that can be effectively handled by RPA. These processes can contain multitudes of decisions that, if using RPA, would create bots that are too long and too difficult to maintain.
As per a ***Forrester schema, DPA is divided into two types: DPA-deep, and DPA-wide, which is closely related to RPA:
- DPA-deep is automation that transforms and improves a business process and, because of the complexity, requires skilled technologists to implement and focus on continuous
- business users and can be managed by the business and delivered using low-code platforms and Agile methods.
What is business process automation (BPA)?
BPA automates workflows within an organization; as one step in the business process is completed, the BPA software then automatically triggers the next step. BPA software is used to automate complex, multistep business processes that are usually unique to an organization and are part of the organization’s core business functions.
Size of the business process automation system (BPA) market worldwide from 2016 to 2021
BPA’s holistic approach stems from the technology’s capability to work across the multiple enterprise applications and systems required to complete a typical business process. Organizations often first analyze and improve a business process with a BPA approach before automating it, which is different from the mimic-as-is tactic typically used in RPA.
Reworked, optimized processes using BPA remove human hands from the workflow; with human workers no longer involved in the automated process, they’re not introducing individual workarounds or unauthorized changes to the workflow. Consequently, enterprises use BPA in their digital transformation efforts for the accuracy, efficiency, and reliability it brings to each automated process.
Experts Opinion on – RPA Vs BPA Vs DPA
Some experts use BPA as an umbrella term for a wide range of process automation technologies but there are varied opinions on that concern as well.
According to Gina Schaefer, intelligent automation lead at Deloitte Consulting LLP said- “DPA, BPA, and RPA — are practically interchangeable.”
She further added – “Digital, business process and robotic process automation are essentially the same. When applied appropriately, these refer to comprehensive end-to-end process automation. Specifically, these terms refer to the use of scripted automation software to mimic human actions in the execution of rules-based ‘swivel chair’ type tasks, typically where an individual accesses and processes data from multiple applications.”
InovarTech is ready to improve your automation experience. With our smart forms and streamlined workflows, you will be ready to tackle process technologies and know-how to adapt them to your institution. Reach out to us today to get started. You can take comfort in the fact that we know process automation and how to implement them effectively. Let us deliver high-volume processes to your doorstep.