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6 Ways to Deliver Personalized Experiences at Scale with AI-Powered Customer Service

Customer service in the B2C domain has gone through a “rollercoaster” wave since the end of the global pandemic. 72% of customers plan to remain loyal to brands that provide fast and exceptional customer service. 78% of customer service agents find it challenging to balance between speed and quality of service. This has increased from just 63% in 2020. Rising service-related work pressure has increased labor turnover by 19% in customer servicing teams.

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