header-home.php Blog | Digital Transformation | Branding | Software Development

Blogs

6 Ways to Deliver Personalized Experiences at Scale with AI-Powered Customer Service

Customer service in the B2C domain has gone through a “rollercoaster” wave since the end of the global pandemic. 72% of customers plan to remain loyal to brands that provide fast and exceptional customer service. 78% of customer service agents find it challenging to balance between speed and quality of service. This has increased from just 63% in 2020. Rising service-related work pressure has increased labor turnover by 19% in customer servicing teams.

From the pens of the best
Tech-Enthusiasts