Responding to COVID-19 Situation
By Apratim Ghosh
20th April, 2020
The situation has become very troublesome for last few weeks for business and customers alike, with the onset of the pandemic of COVID-19. The effects of COVID-19 have been shaking up the entire world and forcing us to undergo drastic behavioral changes.
In this situation, every business is planning on how to continue the rhythm of business with our customers, partners and suppliers and manage their business in a seamless fashion. With almost entire world being under a lockdown, this is a very far fetched reality. Most of the business cannot function without having people on ground. For example, supply chain and most of the upstream/downstream services/businesses related to that is a prime example.
As per McKinsey, here is what readiness for restarting looks like for all affected countries
Emergency services and IT driven businesses are still functioning but struggling with multiple issues. From finding a secure way work from home to digitizing all the paper and people-based process is uphill task. Even if you can re-purpose and find workaround to get things done, adoption still will remain an unsolved question.
We @ Inovar, have seen these challenges first hand with one of the top US Health caregivers, and helped find a solution to their challenges. Starting from rapid infrastructure setup to digitizing their process and helping their team adopt the solutions which were created. While designing the solution it was key that we keep the end user in mind and make it easy for them to transition on to this new platform.
Some of the items we have helped them with are:
- Virtual Agents
- Rapid Application development and workflow automations.
- Technology strategy, Infrastructure and tools setup for Work from home.
- Automated exposure severity evaluations with Analytics.
- Content management for their facilities using PowerApps & SharePoint Applications.
- Training on the new tools and services deployed.
If you are also facing technical challenges in this pandemic condition, then our technical experts might be able to find out instant feasible solutions. Our knowledge with rapid digitization platform can definitely help you get moving and mitigate most of the challenges you are facing today.
Here some quick guidelines that will help you to be more productive in your daily operations:
- Focus on multichannel communication in daily basis
- Flexibility of remote work to all
- Actively present in social media
- Streaming services for content.
- Create a Business continuity or backup plan for all Digital services used.
The present situation becomes more critical as most of the SMBs are in the center of the crisis. However, we believe that adopting best practices for communication and modern tech solutions are the essential ways to combat against such global crisis. Always feel free to connect with us for solving any business problems and better technical suggestion. We will be glad to be your technical partner and always committed to lead you in the right track of digital transformation.